Once you place your Hedley and Bennett order, it takes 1-3 business days to get your order processed, packed and into the hands of the shipping carrier. From there, please allow 3-7 business days for ground shipping, depending on your location.

If your order does not arrive within this timeframe, please contact our customer service team at customerservice@hedleyb.com and we will look into it for you right away.

Upon shipment, customers will receive an email confirmation containing the tracking information.

Please reach out to Customer Service at customerservice@hedleyb.com if you do NOT receive tracking information within 3-5 days of purchase.

At this time, we do not ship to Military APO/FPO addresses.

All orders being shipped to a PO box will be sent via USPS.

International shipping is currently unavailable.  

Hedley & Bennett currently offers 2-3 day expedited shipping, please allow 1 day for processing before shipment.

Please note:Orders are processed and shipped Monday-Friday 9am-5pm PST.

Allow an additional week for orders containing embroidered items.

If your order has already been placed, please contact customerservice@hedleyb.comas soon as possible and they will do their best to make that change for you.

If you need to change shipping instructions, please contact customer service ASAP.

Please note: we are not able to change the address for packages that are currently en route with the shipping carrier.

If you need to cancel your order for any reason email us at customerservice@hedleyb.com

Please carefully read the care instructions included with your apron before washing and/or drying!

H&B uses only top-notch fabrics. Some of these are raw untreated denims which may bleed slightly in their first few wash cycles and over time will fade and patina naturally.

Some aprons are not pre-shrunk and can be expected to shrink up to 1.5 inches during the first few washes.

After every use, the Wake Up and Fight Mask should be washed by hand and laid flat to dry.

Iron fabric body as needed, but DO NOT iron elastic straps.

There are some other basic home methods to try if you have stains that won't come out with a standard wash.

While we have successfully used these methods ourselves, please note that we cannot guarantee that your stains will be removed or the product will not be damaged. Please always tests in a small area first.  

Warm Salt Water: Works best if the stain is fresh and hasn't had time to dry. Really great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

Rubbing Alcohol: This method is better for set stains that have had some time to dry. You can also use white vinegar.

1. Dab rubbing alcohol onto the ink
2. Allow a couple of minutes for the alcohol to penetrate the surface and react with the ink
3. Blot the ink stain using layers of white paper towels or a cloth that has been dampened in either alcohol or water 

Commercial Stain Remover: Always follow packaging instructions when using a commercial stain remover.

Warm Salt Water: Works best if the stain is fresh and hasn't had time to dry. Great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

We stand behind everything we make! If you are not fully satisfied with one of our products at the time that you receive it, you may return it to us for a replacement or refund within 30 days.

Please note that Heat or chemical damage is NOT included in the H&B Apron Squad Guarantee. Custom Orders (including embroideries) and worn/washed items are also not returnable.

Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return, refund or exchange.

Return unworn, unwashed, and unaltered item(s), via our return portal. Follow the instructions provided, which will allow you to print your free return label and/or select your new item(s).

Package the unworn, unwashed, and unaltered item(s), and drop off to any authorized shipping location. Once received at our warehouse, please allow us 3-5 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

Note that we must receive your item(s) in our California warehouse within 30 days of your order date. Items marked as "final sale" and embroidered items are not eligible for return.

Make an exchange for unworn, unwashed, and unaltered item(s), via our return portal.

Follow the instructions provided, which will allow you to print your free return label and/or select your new item(s).

**Please note: when making an exchange, select "Return this item"to begin the exchange process. At that point, you can browse our online shop to select the new item you wish to exchange your current item for.

Package the unworn, unwashed, and unaltered item(s), and bring the package to any authorized shipping location. Once received at our warehouse, please allow us 3-5 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

Note that we must receive your item(s) in our California warehouse within 60 days of your order date. Embroidered items, as well as items marked "final sale" are not eligible for return or exchange.

If we receive your return within 60 days of your order date, you can choose to receive your refund to your original payment method or as a Hedley & Bennett store credit. Returns must be new and unused.

The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

We only accept returns for products purchased directly from Hedley & Bennett. If you want to return a product you purchased from another retailer, please contact that retailer directly for information on their return policy.

We gladly honor a one-time price adjustment on full-price merchandise within seven days of the mail-order ship date if accompanied by the original receipt / order confirmation. Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts.Promotions and coupons cannot be applied to previous purchases.

If the item you had your eye on is sold out, click "Notify Me When Available’' on the item’s page and enter your email address. We'll be happy to shoot you a note when we have some more in stock.

Please note: Limited Edition products are usually one time only, so get 'em while they're hot! Once they are gone -- they’re gone for good.

Embroidery is the only modification option, currently available for Aprons.

Please allow up to one week turnaround time for this service to occur before your order is shipped. Embroidered items are final sale and not eligible for return or exchange.

If you're having issues processing your order through our website, please email us at customerservice@hedleyb.com and we would be happy to help.

If you still have questions, shoot us a note at customerservice@hedleyb.com and we'll be happy to help.